Returns & Refunds
Returns
Our policy lasts 60 days. If 60 days have gone by since your purchase,
unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition
that you received it. It must also be in the original packaging. Unless
pre-approved for return by Jax Music.
Several types of goods are exempt from being returned. Perishable goods such as
food, flowers, newspapers or magazines cannot be returned. We also do not
accept products that are intimate or sanitary goods, hazardous materials, or
flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Unless you want to use the manufacturer warranty, please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if
applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that
has been opened
- Any item not in its original condition, is damaged or missing parts for
reasons not due to our error
- Any item that is returned more than 60 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the
approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund
is officially posted.
Next contact your bank. There is often some processing time before a refund is
posted.
If you’ve done all of this and you still have not received your refund yet,
please contact us at sales@jaxmusic.com.
Exchanges (if applicable)
We only replace items if they are defective, damaged, within our return period
or otherwise authorized. If you need to exchange it for the same item,
send us an email at jack@jaxmusicsupply.com
and send your item to: 690 Grouse Ridge Road, Max Meadows VA 24360, United
States.
Shipping
To
return your product, you should mail your product to: 690 Grouse Ridge Road, Max Meadows VA 24360, United States
Depending
on where you live, the time it may take for your exchanged product to reach
you, may vary.
If you are shipping an item over $75, you should consider using a trackable
shipping service or purchasing shipping insurance. We don’t guarantee that we
will receive your returned item.